Your bag will be locked with the zipperpullers stuck in the lock when delivered. The default code is 0-0-0, make sure this is set and then push the small button on the lock up/sideways and the zippers will dispatch. There is no key needed for the TSA-lock, that is only used by customs at a possible inspection.
You are welcome to contact us if you need further help to open yuor new bag! +46 31 7492460 / firstname.lastname@example.org