Terms and Conditions
Please read these conditions carefully before purchasing products from us.
By ordering our products, you signify your agreement to be bound by these terms and conditions.
1. Our contract
When you place an order to purchase a product from us, you will be sent an e-mail by epictravelgear.com on our behalf confirming receipt of your order and setting out the details of your order. Your order represents an offer to purchase a product from us acting in our capacity as a Seller on the epictravelgear.com platform, which is accepted by us when we send an e-mail confirmation stating that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail. Any products on the same order which have not been confirmed in a Dispatch Confirmation E-mail as having been dispatched do not form part of that contract.
Items sold by us on the EPIC website are dispatched from Sweden and can only be dispatched to locations listed on our website. epictravelgear.com reserves the right to make final judgment as to execute final delivery to any particular address, or deny such delivery. In the event that we decide not to delivery to your particular address, any payment shall be refunded in full.
3. Delivery Rates
Your delivery rates is according to information listed on your order confirmation. epictravelgear.com will not be responsible for any local charges. Any and all local charges shall be sole responsibility of you as the purchaser including any and all local federal, state, or municipal charges.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will ensure that you will receive a full refund for the price you paid for the item. Please note:
Epictravelgear.com can only accept the return of opened items if they are faulty. This returns policy does not affect your statutory rights.
Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached.
Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging.
EPIC is entitled to deduct from a refund any diminution of value as a result of the product not being in the above condition.
We are only able to exchange like for like products. If you require a different item you will need to opt for a refund and place a new order.
All returns must include full return details according to the below:
Your full name and collection address including postcode
Order number and confirmation of which product is coming back to us
Your preferred date of collection (Monday to Friday only)
A contact number in case the driver needs to get in touch
We will refund you to your original payment method.
We make no charge for returns, there is no restocking fee.
Customised items cannot be returned.*
*We will not be able to accept any returns on products that have been personalised.
This excludes faulty items which can be returned in line with our standard faulty item return policy.
5. Pricing and availability
We list availability information for products sold by us on the epictravelgear.com platform. We cannot be more specific about availability. Please note that
dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our best efforts, a small number of the products in our catalogue are mispriced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
6. Ownership and title
All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Borås, Sweden.
If your delivery address is outside the European Union, the addressee will be the importer of record and must comply with all laws and regulations of the country into which the products are delivered. The product may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges levied for customs clearance must be borne by you. Please note that we have no control over these charges and cannot predict what they may be at any time in the future.
Epictravelgear.com are committed to protecting your privacy. We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information we collect about you includes: your name, address, phone number and e-mail address. We will not pass on your details to any third parties. We will not e-mail you in the future unless it is to respond to any comments or queries you may have. The personal information which we hold will be held securely in accordance with the law.
Epictravelgear.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may purchase products from us through the Epictravelgear.com platform only with the involvement of a parent or guardian.
10. Electronic Communications
When you transact with us or send e-mails to us, you are communicating with us electronically. We communicate with you directly or via Epictravelgear.com on our behalf by e-mail or by posting notices on the epictravelgear.com website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
A cookie is data sent from a website and stored locally in the visitor's browser while visiting a site. When the visitor visits the same site again, the data stored in the cookie can be retrieved and notify the site of the visitor's previous activities.
epictravelgear.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you submitted your order to us, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you submitted your order to us or when a contract for the sale of goods by us to you was formed. epictravelgear.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
13. Alteration of service or amendments to the conditions
We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and
conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or
government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any
reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
14. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure
arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
16.Governing law and jurisdiction
Your relationship with us is governed by and construed in accordance with the laws of Sweden. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of Sweden.
17. Our details
Epictravelgear.com is a trading name for Scandinavian Travel Innovation AB, whose registered office is at
Billdalsvägen 2, 436 55 Hovås, Sweden.
VAT number: 556909-8360