Complaints

Filing a Complaint

Need to return a damaged or defective product? No worries!
You can also inquire about spare parts here.

Please note! Always contact the store or retailer where you purchased the product first. They may be able to resolve your issue directly. For more information on our complaints policy, see HERE.

Year of purchase *

Which part of the bag *

Receipt *

Item number *

LO/PO number *

First name *

Last name *

Address *

Phone number *

Email *

Message *

Picture of the bag *

Recaptcha *

Please remember to first contact the store where you purchased the product.

We prioritize inquiries where the required fields are completed with correct information. In order for us to contact you, it is important that you provide your email address.

You can find the LO/PO number and the article number on a white label located inside the lining of your bag. Example: PO306160/Art.No.:EZE403-02-18

Please describe your message in as much detail as possible.

For more information on our complaints policy, read HERE.