Do you need to claim a damaged or defective item? No problem!
Here you can also ask questions about spare parts for your suitcase.

Please remember to first contact the store or retailer where you purchased the product.
Read more about our refund policy HERE.

Please remember to first contact the store where you purchased the product.

We prioritize inquiries where the required fields are filled in with correct information. To be able to contact you, it is important that you provide your email address.

The LO/PO number and article number can be found on a white tag located inside the lining of your bag. Example: PO306160/Art.No.:EZE403-02-18

Please describe your message as thoroughly as possible.

Read more about our terms regarding complaints HERE.