If your order has not yet been shipped, we may in some cases help you change or cancel it. Contact our customer service as soon as possible after placing the order.

Yes, an order confirmation is automatically sent to the email address you provided at purchase.

First check your spam or promotions folder. If you still can't find the confirmation, please feel free to contact our customer service.

Delivery time varies depending on the country and shipping method, but orders are usually shipped within 1–2 business days.

The shipping cost is shown at checkout before you complete your purchase.

Yes, when your order has been shipped, you will receive a delivery confirmation with tracking information.

Packages that are not picked up will be returned to our warehouse. Any return and handling fees may be charged.

If you want to return an item, please contact our customer service for further instructions. The product must be unused and returned in its original packaging.

We offer a 30-day open purchase policy. You can find the exact terms in our return policy.

Refunds are normally processed within a few business days after we have received and approved the return.

Contact our customer service as soon as possible and please attach pictures of the damage or defect so we can assist you further.

Yes, our products come with a warranty that gives you peace of mind for your future travels. Depending on the model you choose, we offer different warranty levels, from 3 to 7 years of coverage from the date of purchase. The warranty is valid worldwide, and in case of any claims, we primarily replace the defective product with a new equivalent model.

Read more about our warranties here.

What the warranty covers depends on the type of EPIC warranty your product has:

• EPIC® Full Armor™ Warranty (5 or 7 years): This is our most comprehensive protection. The warranty covers manufacturing defects in materials and parts, and also includes a shell warranty – meaning you get a new bag if the shell breaks, even if the damage occurs during air travel.
• EPIC® Limited Warranty (3 or 5 years): This warranty covers manufacturing defects in materials and parts.

Important to note:
The warranty does not cover normal wear and tear that occurs from using the product and its components.
If you need to make a warranty claim, the easiest way is to report your bag at the place of purchase or your nearest EPIC retailer.

Read more about our warranties here.

Many of our cabin bags are designed to meet standard carry-on size requirements, but since size and weight rules vary between airlines, we always recommend checking the specific regulations for your trip before you travel.

We also offer convenient "under-seaters" designed to fit under the seat in front of you, which is an excellent option for flights or train travel. Remember to always double-check the current rules directly with the airline you will be flying with to ensure your bag meets their specific requirements.

A TSA lock (Transportation Security Administration) is an internationally recognized security lock. The great advantage is that security personnel at airports can open and inspect your bag with a special master key if needed, without having to break or damage the lock. This gives you both extra security and the assurance that your bag remains intact throughout the trip.

You can read more about how TSA locks work and why they are beneficial here.

All our bags come with clear instructions on how to set your personal code. If you no longer have the instructions or have lost them, you can find a general guide for our different lock types here.

If you encounter any problems or have difficulty getting the lock to work, you are of course always welcome to contact our customer service and we will assist you further!

All our bags come with instructions on how to set your personal code. If you no longer have the instructions, you can find a general guide here.

Yes, sustainability is a core issue for us! On many of our models, wheels and other critical components are replaceable, which significantly extends the bag's lifespan.

If you need spare parts for your bag, contact our customer service and we will help you find the right part for your specific model. To provide you with the best possible assistance, please include information about which bag model it concerns and preferably a photo of the part in question.

Our suitcases are made from carefully selected, high-quality materials tailored to meet the demands of each specific model and use. We primarily use durable polycarbonate and lightweight polypropylene for our hard cases, as well as tough polyester for our soft models.

We always focus on balancing durability, light weight, and functionality so that your suitcase can handle all kinds of adventures.
You can read more about our material choices and manufacturing techniques here.

To keep your bag in the best condition and make it easy to identify, we recommend the following:

• Luggage tags: Always use a clear address label with your contact information. This makes it easy for staff and fellow travelers to identify the bag if it gets lost.
• Luggage covers: A luggage cover is an excellent way to protect the bag’s surface from scratches and dirt during transport, while also giving the bag a personal touch.
• Luggage straps: A luggage strap provides extra security by keeping the bag properly closed even if the lock is subjected to rough handling. It also makes your bag stand out on the baggage carousel, so you can quickly find it upon arrival.

By using these simple accessories, you reduce the risk of damage and make your trip much smoother!

Yes, absolutely! Our suitcases are equipped with TSA-approved locks. This means that airport staff can open and inspect your bag with a special master key if needed, without having to break or damage the lock. This provides you with both security and effective protection for your luggage during your trip.

To keep your EPIC bag looking great for many years to come, we recommend simple cleaning:

• Outside: Wipe the bag with a soft cloth and lukewarm water. If needed, you can use a mild soap solution. Always avoid strong chemicals, solvents, or abrasive cleaners that can damage the surface material.
• Inside: Vacuum the inside of the bag as needed or wipe the lining with a lightly damp cloth. Using packing cubes also helps keep the inside clean and organized longer.
• Wheels and handles: Keep the wheels free from gravel and dirt by wiping them as needed, ensuring they roll smoothly on every trip.

Always let the bag air dry completely before storing it away.

To keep your bag in top condition between adventures, we recommend the following storage tips:

• Location: Store the bag in a dry and cool place. Avoid direct sunlight and environments with high humidity for extended periods, as this can affect the material.
• Maximize space: Do you have several suitcases in different sizes? Many of our models are designed to nest inside each other. This is an excellent way to protect the bags while saving valuable storage space at home.
• Before storage: Make sure the bag is completely clean and dry inside and out before putting it away, so it stays fresh for your next trip.

The easiest way to contact us is via the contact form on the website. You can also email us directly at info@epictravelgear.com.

We always strive to assist you as quickly as possible! Our goal is to respond to all incoming inquiries within 48 hours on weekdays.

If your inquiry concerns a specific order, please include your order number and as much information as possible in your message. The more details we have from the start, the faster we can assist you with your case.

Choosing the right size mainly depends on the length of the trip, the destination's climate, and your specific needs. Here is a simple guide:

• S (Cabin suitcase): Perfect for weekend trips or shorter business trips up to one week. You avoid checking in and save time upon arrival.
• M (Medium-sized suitcase): Great for trips up to two weeks where you need a bit more space for clothes and accessories.
• L (Large suitcase): The best choice for long trips up to three weeks or more, where you need to fit packing for an extended period.

Important to consider:

• Airline regulations: Always check the airline's specific requirements for dimensions and weight before departure. Remember to include the wheels when measuring the suitcase's height.
• Climate: Keep in mind that winter clothes take up significantly more space than summer clothes, which can affect the size you need.

For a detailed overview of dimensions, volume, and more tips, see our complete guide: Choose the right suitcase.

Hard suitcases provide extra protection and are often more shock-resistant, while soft bags usually offer greater flexibility and additional outer pockets.

Packing smart is about planning and structure to maximize space and minimize stress before your trip. Here are our best tips:

• Create a packing list: Write down everything you need in advance so you don’t forget important items like documents, chargers, and medications.
• Choose the right bag: Adjust the size and style according to the length of your trip and mode of transport.
• Maximize space: Roll your clothes instead of folding them, and use packing cubes to stay organized. Pack the heaviest items at the bottom.
• Think about important small items: Fill shoes with smaller items, keep your passport and tickets easily accessible, and make sure liquids are properly packed for the flight.

For a more in-depth overview and more smart solutions, read our full guide on Packing tips for your trip here

Power banks and lithium batteries should usually be transported in carry-on luggage according to most airlines' regulations.