Our Warranty and Commitment
Products with this warranty are covered by a 5 year warranty against defects in materials and workmanship from the date of original purchase. We reserve the right to repair or replace any product that constitutes a valid warranty claim at our sole discretion. In the event that your particular case is no longer available, we reserve the right to replace the product with a new product with comparable value and characteristics.This warranty does not cover normal wear and tear on the product and/or its components, cosmetic wear or cleaning, nor does it cover the replacement of lost accessories, lost or stolen bags and/or bag contents. This warranty does not cover damages due to third party handling.All warranty claims should kindly be presented at the place of purchase or the nearest authorized EPIC® dealer, accompanied by proof and date of purchase. If you do not have an EPIC® dealer in your area, please contact us at firstname.lastname@example.org for assistance. This warranty does not infringe on your statutory consumer rights.A truly good warranty provides security and a good feeling when buying any product, especially one that most likely will be subjected to adverse conditions, and has an expected product lifetime of many years. It’s of utmost importance to us that you feel calm, safe, and secure with any purchase of an EPIC product, and we are committed to making your purchase one that you are completely satisfied with. Here below you will find further information on the warranty programs that we offer depending on what product you choose. If you decide on a product covered by our EPIC Full Armor Warranty (5 or 7 year coverage depending on the product), you can be assured that you have a case with one of the most comprehensive luggage warranties offered on this planet.